Refund policy

Returns & Refund Policy

At BA Furniture Clearance we want our customers to be completely satisfied with their purchase.

We strongly recommend you read our Refund, Return and Repairs Policy prior to making a purchase, so you are familiar with our approach to refunds, returns, and repairs, as well as your rights under the Australian Consumer Law.

We also insist that you immediately inspect any goods that we deliver or that you collect to ensure you are completely satisfied, that they are of acceptable quality, and match the description provided.

Please choose carefully, as refunds are not provided where you have simply changed your mind, made an incorrect selection, or found the goods cheaper elsewhere.

We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your purchase.

Warranties

BA Furniture Clearance guarantees to replace any product or part with a manufacturing or structural defect for a period of 12 months from the date of purchase, provided that the defect is not the result of:

  • Normal wear and tear
  • A natural characteristic of the material used
  • Accidents, abuse, neglect, improper use or exceeding weight limits
  • Improper handling, including over-tightening handles, dragging, or using corrosive cleaners
  • Unprofessional assembly, unauthorised repair or modifications, or acts of God

The furniture must be cared for in accordance with the care instructions supplied.

Warranty is subject to the following conditions:

  1. Proof of purchase must be provided.
  2. We reserve the right to determine whether the product or part shall be replaced.
  3. Warranty does not extend to showroom samples, factory seconds, or clearance items.
  4. Our warranties cover private and personal use only. Warranty is void if the product is used in commercial or corporate environments.

Warranty periods by item type

  • Standard items: 12 months
  • Factory Seconds / B-stock: 3 months (sold as-is, no returns)
  • Ex-display items: 30 days (sold as-is, no returns)

Packaging condition

Due to the nature of clearance stock, some packaging may show signs of damage, wear, or professional repair. However, all goods are sold as brand new, unused, and structurally sound, unless otherwise stated. Packaging condition alone does not entitle a customer to a refund or exchange.

Order cancellations

We do not offer change-of-mind cancellations or returns. Stock is allocated to the customer at the point of sale, whether the item is in stock or pre-ordered.

In the unlikely event we agree to cancel an order, the following charges apply:

  • Payment gateway fees (non-refundable)
  • Admin, warehouse pick/pack, and restocking fees (minimum $75, up to 25% of the order value)

Contact for faulty, damaged or incorrect goods

If your goods are faulty, damaged, or incorrect, contact us immediately:

  • Email: sales@bafurnitureclearance.au
  • Phone: 0480 568 617
  • Hours: Monday to Friday, 10:00am to 2:00pm AEST

Note: Live chat, phone calls, or SMS messages will not be accepted for damage claims.

Why cancellations incur fees

When an order is placed:

  • Payment fees are incurred
  • Products are allocated
  • Order details are sent to the warehouse
  • Items are picked, packed, and assigned to delivery or collection
  • All of this must be reversed if an order is cancelled

Delivery and third-party freight

We only deliver within selected areas of Victoria.

We do not allow third-party collections from our warehouse.

All deliveries must be made by our team to the order address.

We are not liable for any damage or loss that occurs if customers transport goods to another location after delivery.

Transit damage

Transit or out-of-box damage must be reported within 24 hours of delivery via email, including photographs. This includes weekends.

We are unable to accept claims submitted after 24 hours.

Original packaging must be retained for inspection.

Change of mind returns

We do not accept returns or cancellations due to change of mind.

In rare, approved cases:

  • Goods must be unused, unopened, and in original packaging
  • Return freight is at the customer’s expense
  • If returned goods are damaged or incomplete, refunds may be refused
  • Original freight charges are non-refundable

Delivery address changes

We cannot change the delivery address after an order is placed or dispatched.

Lost or missing deliveries

Notify us within 24 hours of a delivery issue. If goods are lost and not located by the carrier within 30 business days, a refund may be issued only if we were notified in writing within the time frame.

Delivery shortages

Any delivery shortages must be:

  • Noted on the carrier paperwork
  • Reported to us in writing within 24 hours

Storage charges

If we agree to store your order, the price remains fixed and binding regardless of any future sale or discount.

Transit damage conditions

  • Damage must be reported in writing within 24 hours of delivery
  • All original packaging must be retained
  • Do not sign for deliveries until boxes are inspected
  • Verbal, SMS, or live chat notifications are not accepted
  • Items assembled before damage is reported may void eligibility

Packaging requirements for returns

  • All returns must be in original packaging
  • If packaging is discarded, the customer must supply suitable alternatives at their own cost
  • Especially important for items containing glass or mirror — these items cannot be collected without the original packaging or equivalent.

Damaged item collection

  • We may opt to replace rather than collect damaged items
  • If collection is approved, goods must be re-boxed and accessible on a business day (9am to 5pm)
  • Missed collections may incur rebooking costs

Flat-pack items

Flat-pack items cannot be returned once assembly has begun, unless they are faulty or not fit for purpose.

Product images and variations

Slight colour or finish differences between website images and actual products are not considered grounds for return.

Hand-finished products may have minor imperfections, which add to their character.

Damaged items in multi-item orders

If one or more items in a multi-item order are damaged, we will replace only the affected items, not the entire order.

Customer inspection at delivery

Goods must be inspected upon delivery. Do not sign as “in good condition” if there is visible damage. Once signed for, the buyer accepts full responsibility.

Onward transport liability

We are not liable for any damage caused during onward transport once the goods are delivered to the order address.

Refunds

Refunds (full or partial) will only be processed once the returned goods are received and inspected at our warehouse.

Returns for collected orders

Returns must be made in person only.

Third-party couriers are not permitted unless expressly booked with us in advance.

We do not cover return or original freight costs for collected orders.